Klaim99 Terms & Conditions — Complete User Guide to the Platform

1 Introduction and Acceptance of Terms

Welcome to Klaim99, an online entertainment platform operated under the Klaim99 brand and accessible via the official website at klaim99.onl. These Terms and Conditions ("Agreement") constitute a binding contract between you as the user ("Member") and Klaim99 ("Platform", "We", "Company").

By registering an account, logging in, making a deposit, playing any game, or using any service provided by Klaim99, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these terms, you are required to cease using the Klaim99 platform immediately. Klaim99 reserves the right to reject registration or suspend the account of any individual who does not meet the stipulated requirements.

2 Eligibility and Account Registration

To use klaim99 services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old or the minimum legal age stipulated by the laws in your jurisdiction, whichever is higher.
• An individual with full legal capacity to enter into a legally binding agreement.
• Not currently on any self-exclusion list or ban list issued by any relevant authority.
• Not accessing the platform from any region or country where online wagering is prohibited.

Each member is only permitted to hold one (1) registered account only. Holding multiple accounts is a serious violation of these Terms and may result in account freezing, balance forfeiture, and permanent ban from the platform. klaim99 employs advanced detection technology to identify duplicate accounts.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, identity card or passport number, date of birth, email address, phone number, and bank details. Klaim99 conducts an identity verification (KYC) process to ensure all provided information is valid before withdrawals are approved.

3 Deposits, Withdrawals and Financial Transactions

Klaim99 supports a wide range of deposit and withdrawal methods suited for Malaysia users, including internet banking (FPX), e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost, as well as crypto assets like USDT and BTC. All transactions are processed through secure, encrypted channels.

Deposit Requirements

• The minimum deposit amount is RM30 per transaction.
• Deposits may only be made using payment methods registered in your own name. Deposits from third-party accounts are not permitted.
• Klaim99 does not charge any processing fees for deposits; however, payment providers may apply their own charges.
• Deposit funds will be credited to your Klaim99 account within 5–15 minutes after payment confirmation.

Withdrawal Requirements

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are processed within 1–3 hours on business days, subject to successful security checks and KYC verification.
• The first withdrawal requires full identity verification before it is processed.
• Funds may only be withdrawn to a bank account or e-wallet registered in your name.
• Klaim99 reserves the right to delay withdrawals for security investigation purposes. Members will be notified within 24 hours if a withdrawal is placed on hold.

4 Bonuses, Promotions and Rollover Terms

Klaim99 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, free bets, and referral programs. All bonuses are subject to rollover requirements specified in each promotion's individual terms.

• Bonuses may only be claimed by eligible members and cannot be transferred to another account.
• Each bonus has its own rollover requirements — check the relevant promotions page before claiming any bonus.
• Bonuses cannot be withdrawn as cash until the rollover requirements have been fully met.
• Klaim99 reserves the right to cancel any bonus suspected of being obtained through fraud, account collusion, or promotional abuse.
• Promotions have their own validity periods. Bonuses not used within the specified timeframe will be automatically forfeited.
• Members found to have abused the bonus system may forfeit all bonus credits and be barred from future promotional programs.

5 Game and Wagering Rules

All games available on the Klaim99 platform — including Slot Games, Live Casino, Sports Betting, and esports — are governed by rules set for each respective category. Members are responsible for understanding the rules of any game they participate in before placing bets.

General Wagering Rules

• All betting outcomes recorded in the Klaim99 system are final unless a verifiable technical error is proven.
• Klaim99 reserves the right to cancel or void bets placed at incorrect odds due to technical errors or human input mistakes.
• Bets placed after an event has started (except in-play bets specifically designed for that purpose) may be voided without notice.
• Minimum and maximum betting limits are set for each game and market. Check the game screen for current limits.

Sports Betting and Esports

• Klaim99 offers over 500 sports and esports markets daily, covering football, badminton, basketball, MLBB, Dota 2, and much more.
• Official results from the relevant sports organisation are used to settle bets.
• If a match is suspended or cancelled, bets will be settled in accordance with the relevant market rules.

6 Account Security and Member Responsibilities

Your account security is a shared responsibility between you and Klaim99. Our platform uses 256-bit SSL encryption and two-factor authentication (2FA) to protect your account, but you must also take precautions on your own end.

• Do not share your password or login credentials with anyone, including family members or friends.
• Ensure your registered email and phone number remain active and under your control at all times.
• Log out of your account after each gaming session, especially on shared devices.
• Report any suspicious activity on your account to the Klaim99 support team immediately.

Klaim99 shall not be held responsible for any losses arising from a member's failure to safeguard their login credentials. All activity carried out through your account is deemed authorized by you unless you report unauthorized access to us within a reasonable time.

7 Data Privacy and Information Protection

Klaim99 respects the privacy of every member and is committed to protecting your personal data in accordance with recognised data protection principles. The personal information you provide is used solely for identity verification, transaction processing, customer support, and service improvement purposes.

We do not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or to meet regulatory compliance obligations. For full details on how we collect, store, and process your data, please refer to Privacy Policy page.

8 Account Closure and Restrictions

Klaim99 reserves the right to suspend, restrict, or close any member's account at any time and without prior notice if we have reasonable grounds to believe that:

• The member has violated any provision of these Terms and Conditions.
• Fraudulent activity, money laundering, or other illegal activities are taking place through the account.
• The registration information provided is false or incomplete.
• Account used by an individual below the minimum required age.
• There is a directive from the relevant authorities requiring us to do so.

Members may also request voluntary account closure at any time by contacting our support team. Any valid remaining balance will be returned to the member after the necessary investigation is completed, subject to no outstanding claims.

9 Responsible Gaming

Klaim99 genuinely cares about the well-being of its members. Gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of self-control tools accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to spend within a given period.
• Wagering Limit: Control the maximum value of each individual bet you place.
• Platform Break: Suspend access to your account for 24 hours, 7 days, 30 days, or longer.
• Self-Exclusion: Submit a permanent self-exclusion request if you feel that gambling is negatively impacting your life.

For more information and responsible gambling support resources, please visit our Responsible Gaming page.

10 Liability Disclaimer and Limitation of Responsibility

Klaim99 provides its platform on an "as-is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose. While we strive to ensure uninterrupted platform operation, Klaim99 is not liable for:

• Losses arising from technical disruptions, system maintenance, or internet connection failures.
• Any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Betting decisions made based on information obtained from sources outside the Klaim99 platform.
• Losses arising from unauthorised account access due to the member's own negligence.

In all cases, Klaim99's maximum liability to any member is limited to the total deposits made within the 30 days prior to the claim arising.

11 Governing Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of online platforms. Any dispute arising between a member and klaim99 shall first be resolved through good-faith discussion and negotiation via our customer support channels.

If a dispute cannot be resolved amicably within 30 days, both parties agree to resolve the matter through binding arbitration. The arbitration decision is final and binding on both parties. Members waive the right to pursue any class or collective legal action against Klaim99.